FAQ
Q:Whoareyou?
A:Wearewantjp,leadingcross-bordere-retailerofanykindsofqualifiedJapanproducts.WeareagroupcompanyofYahooJapan.
Q:Whereareyoulocated?
A:WearelocatedatShibuyaTokyo,andproductsareshippedoutfromourShibuyawarehousetoyou.
Q:Isthisproductoriginal/authentic?
A:Allofproductsatwantjpare100%original/authentic.Wesourceproductsdirectlyfromthemaker/brandprincipals.
Q:Howlongisthedelivery?
A:Weusuallyshipoutyourorderwithin48hoursexceptweekends,anditwillreachtoyouafter1-2weeksviasecureLazadaGlobalShipping.
Q:IsCashOnDeliveryavailable?
A:Currently,wedon'thaveCashOnDeliveryoption.Whateverpaymentmethodsyouseeinthecheckoutareyourchoices.
Q:Isproductwarrantyavailable?
A:Makers/Brandswarrantyisattachedwiththecertaincategoryproducts,buttheyusuallysupportwarrantyonlyfordomestic(Japan)buyers,notforoverseasbuyers.
Q:WhatshouldImakesurebeforepurchasingcosmeticproducts?
A:Forhygienemanagement,wedonotacceptreturnsorexchangesofcosmeticsduetocustomerconvenience.
Q:WhenI’dliketorequestreturnorrefund,whatshouldIdo?
A:PleasetakeapictureandsendittoCustomerSupportTeamsothatweunderstandthereasonforyourreturnorrefundrequest.
Q:Whydoesmyordergetcancelledfromyourend?
A:Wemaycancelyourorderduetosupplier’sconvenience.
Q:TheitemIhavereceivedisdifferentfromtheproductpicture.Canyouacceptreturnorrefund?
A:Actually,wecan’t.Productpicturesmightbedifferentfromactualproducts.Inaddition,dependingonthePCenvironment,thecolormaydifferfromtheimage.Apackagedesignmightbechangedwithoutnotice.
Q:Ifoundandamageonthepackage.Canyouacceptreturnorrefund?
A:Withregardtoproductpackageflaws(suchasscuffsandcrushedboxes),webasicallydonotreturnorrefundifthereisnoproblemwiththeproductinside.
Q:Arethereanyexceptionsforrefund/return?
A:Inthefollowingcases,weconsiderthemasyourfaultandwemayrefusearefund.Inaddition,ifyourequestreturns,theshippingfeemaybechargedwithyou.
1:Youreturntheitemwithoutnotifyingusofyourrequest.
2:Differencefoundincolororsizeofyourreceiveditem.
3:Theitemisunsealedoratagontheitemisremoved.
4:Wrongorder.
5:Theitembox,instructionmanualoraccessoriesaredamagedorlost.
6:Youusedtheitemonce.
7:Productperformanceorspecsdon’tmeetyourexpectation.
